How managers manage their team can have a domino effect on your whole business.
It’s all too easy to leave newly promoted managers to muddle along and learn on the job.
But when they lack the skills and confidence to manage and lead their team effectively it will be picked up their team, their colleagues and ultimately your customers.
This results in:
- Disengaged and unhappy staff
- A poor customer experience
- Low productivity
- High levels of stress and absenteeism
- Staff turnover
- Frustrated colleagues
- Lack of trust
….And ultimately leaving the manager in question overwhelmed and even less confident, so it’s a vicious circle.