Why and how to conduct effective one to one meetings Conducting effective one to one meetings is an essential skills for any manager. Never under estimate the impact of sitting down regularly with each member of staff on a one to one basis. Whether you call them “one to one ...
When Christmas is an exceptionally busy time for your business this of course presents a huge opportunity for you. But if you’re left with insufficient manpower, or temporary staff who simply aren’t up to the job, this can leave your existing team stretched and unable to meet your normal levels ...
Do you ever find yourself having conversations with team members or customers (particularly when complaint handling) and then they say to you at a later date, ” No, that’s not really what I meant!” and you realise that you have completely misunderstood them? Or they misunderstand you; you’ve made a ...
Last week I was running a workshop with a group of events’ managers. One of the topics we discussed was spotting opportunities for improvements. They were all relatively new in their roles, and were worried that any changes they tried to introduce would be resisted. People generally don’t like change, ...
Why setting expectations is important On a workshop I was running last week on core management skills, one of the topics we covered was setting expectations. It’s easy to assume everyone knows what’s expected of them, but a lack of clear direction can be confusing and leads to uncertainty for ...