Old Habits Die Hard Did you set any New Year's resolutions? And if you did, now we're at the end of January, how have you fared? If you’ve ever tried to give up an existing habit, such as smoking (or any other bad old habits) you’ll know just how difficult ...
Get a return on your investment in training by helping people move up the Conscious Competence Learning Model Have you ever had the task of changing the behaviour of one of your team members who thinks they know it all? I think we’ve all encountered such people who are blissfully ...
21 customer service training ideas to help freshen up your refreshers If January is a quieter month for you now might the time to address your refresher training, and here are 21 customer service training ideas. Refresher training is important in any area, and customer service is no exception. Without reminders it’s ...
An apology would have been nice Back in September, I received a demand for $1000 from a law firm representing a photographer. They were claiming I had used a photograph on my website illegally as they claimed I had no licence. I was shocked. For a number of reasons. It ...
Giving your team a new year productivity boost 9 ideas to help you and your team get back to full productivity. After two weeks of late nights and sleeping in late, getting up again at my ‘normal’ time this morning was a bit of a struggle. And I don’t know ...