About Caroline Cooper

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So far Caroline Cooper has created 13 blog entries.

How to ask questions to avoid the fluff

Do you ever find yourself having conversations with team members or customers (particularly when complaint handling) and then they say to you at a later date, ” No, that’s not really what I meant!” and you realise that you have completely misunderstood them? Or they misunderstand you; you’ve made a ...

2022-11-14T20:45:24+00:00November 14, 2022|Communication skills|

Continuous improvements

Last week I was running a workshop with a group of events’ managers. One of the topics we discussed was spotting opportunities for improvements. They were all relatively new in their roles, and were worried that any changes they tried to introduce would be resisted. People generally don’t like change, ...

2022-11-08T09:14:06+00:00November 8, 2022|Employee Engagement, Managing People|

Setting Expectations with Employees

Why setting expectations is important On a workshop I was running last week on core management skills, one of the topics we covered was setting expectations. It’s easy to assume everyone knows what’s expected of them, but a lack of clear direction can be confusing and leads to uncertainty for ...

2022-11-01T12:05:55+00:00November 1, 2022|Managing People|

Supporting a Charity

Make a Difference by Supporting a Charity On Sunday I took part in a "Walk for Wellbeing" in support of Hospitality Action who supports mental, emotional and financial wellbeing for people working in hospitality. My focus was on raising awareness of mental ill health, and help get rid of the ...

2022-10-18T08:08:09+00:00October 18, 2022|Employee Engagement|

Show you Care

Show some respect and that you truly care Yesterday was World Mental Health Day. So, it’s quite fitting this week that I’m attending my Mental Health First Aid course tomorrow, and on Sunday I’m taking part in the Walk for Wellbeing in support of Hospitality Action. If you feel you’d like ...

2022-10-11T08:49:01+00:00October 11, 2022|Employee Engagement, Management development|

Employee Recognition

Simple messages for employee recognition Over the past few weeks I’ve received a number of messages of thanks. Simple messages, but ones which help me know I’m doing a good job, making a difference for someone, and make me feel proud. When somebody else tells you you’ve done a good ...

2022-09-24T13:43:00+00:00September 24, 2022|Employee Recognition|
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