5 reasons to invest in your team's development In my role I often hear managers and owners say, “What if I train them and they leave?” What they should be asking is “What if I don’t and they stay?” As Henry Ford once said, “The only thing worse than training ...
10 ways to show some love Do you remember as a teenager how important it was to get at least one Valentine’s card? And how awful it felt if you got none! Did this mean nobody loved you? Maybe these days we don’t need a stack of Valentine’s cards to ...
Retraining? I was wrong about this When I worked in the corporate world I ran management development workshops nearly every week. Every now and again I’d see a name on the delegate list that I not only recognised, but I knew full well they’d attended this workshop before. And it ...
Old Habits Die Hard Did you set any New Year's resolutions? And if you did, now we're at the end of January, how have you fared? If you’ve ever tried to give up an existing habit, such as smoking (or any other bad old habits) you’ll know just how difficult ...
Get a return on your investment in training by helping people move up the Conscious Competence Learning Model Have you ever had the task of changing the behaviour of one of your team members who thinks they know it all? I think we’ve all encountered such people who are blissfully ...
21 customer service training ideas to help freshen up your refreshers If January is a quieter month for you now might the time to address your refresher training, and here are 21 customer service training ideas. Refresher training is important in any area, and customer service is no exception. Without reminders it’s ...
An apology would have been nice Back in September, I received a demand for $1000 from a law firm representing a photographer. They were claiming I had used a photograph on my website illegally as they claimed I had no licence. I was shocked. For a number of reasons. It ...
Giving your team a new year productivity boost 9 ideas to help you and your team get back to full productivity. After two weeks of late nights and sleeping in late, getting up again at my ‘normal’ time this morning was a bit of a struggle. And I don’t know ...
Ideas for improving productivity That lull between Christmas and New Year can be a great opportunity to clear out old clutter to clear the decks for the new year. Whilst sorting through some old files recently I came across an exercise I used to use with my leadership coaching clients ...
Ending 2022 on a high Our mindset can have a huge impact on what we do and what we achieve. And of course, impact those around us. There’s no doubt this has been another difficult year for many, and I’m incredibly grateful for your continued support. Maybe you’ve attended workshops ...