Employee recognition gets noticed. (…It’s fair to say a lack of employee recognition gets noticed even more! ) Don’t you just love it when you open up a gift, and it’s perfect for you? It feels really good that somebody’s gone to the trouble of finding something that they knew you’d ...
How to give supportive feedback Continuing with last week's theme of conducting one to ones, the ability to give feedback is an important element. Of course feedback shouldn't be confined to these meetings; there are plenty of times throughout the day when it's useful for people to hear how they're ...
Why and how to conduct effective one to one meetings Conducting effective one to one meetings is an essential skills for any manager. Never under estimate the impact of sitting down regularly with each member of staff on a one to one basis. Whether you call them “one to one ...
When Christmas is an exceptionally busy time for your business this of course presents a huge opportunity for you. But if you’re left with insufficient manpower, or temporary staff who simply aren’t up to the job, this can leave your existing team stretched and unable to meet your normal levels ...
Do you ever find yourself having conversations with team members or customers (particularly when complaint handling) and then they say to you at a later date, ” No, that’s not really what I meant!” and you realise that you have completely misunderstood them? Or they misunderstand you; you’ve made a ...
Last week I was running a workshop with a group of events’ managers. One of the topics we discussed was spotting opportunities for improvements. They were all relatively new in their roles, and were worried that any changes they tried to introduce would be resisted. People generally don’t like change, ...
Why setting expectations is important On a workshop I was running last week on core management skills, one of the topics we covered was setting expectations. It’s easy to assume everyone knows what’s expected of them, but a lack of clear direction can be confusing and leads to uncertainty for ...
Just one rotten apple affects employee engagement It only takes one "rotten apple" to affect employee engagement across your whole business. We have 4 apple trees in our garden and I love this time of year when you can just pick an apple off the tree. We have more than ...
Make a Difference by Supporting a Charity On Sunday I took part in a "Walk for Wellbeing" in support of Hospitality Action who supports mental, emotional and financial wellbeing for people working in hospitality. My focus was on raising awareness of mental ill health, and help get rid of the ...
Show some respect and that you truly care Yesterday was World Mental Health Day. So, it’s quite fitting this week that I’m attending my Mental Health First Aid course tomorrow, and on Sunday I’m taking part in the Walk for Wellbeing in support of Hospitality Action. If you feel you’d like ...