How to ask questions to avoid the fluff

Do you ever find yourself having conversations with team members or customers (particularly when complaint handling) and then they say to you at a later date, ” No, that’s not really what I meant!” and you realise that you have completely misunderstood them? Or they misunderstand you; you’ve made a ...

2022-11-14T20:45:24+00:00November 14, 2022|Communication skills|
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