5 reasons to invest in your team's development In my role I often hear managers and owners say, “What if I train them and they leave?” What they should be asking is “What if I don’t and they stay?” As Henry Ford once said, “The only thing worse than training ...
Retraining? I was wrong about this When I worked in the corporate world I ran management development workshops nearly every week. Every now and again I’d see a name on the delegate list that I not only recognised, but I knew full well they’d attended this workshop before. And it ...
Get a return on your investment in training by helping people move up the Conscious Competence Learning Model Have you ever had the task of changing the behaviour of one of your team members who thinks they know it all? I think we’ve all encountered such people who are blissfully ...
21 customer service training ideas to help freshen up your refreshers If January is a quieter month for you now might the time to address your refresher training, and here are 21 customer service training ideas. Refresher training is important in any area, and customer service is no exception. Without reminders it’s ...
Time to Refocus I’m just back from a relaxing week away. As is often the case after time away, yesterday I found it quite tough getting refocused on business. Whether you’re drawing breath at the end of your busiest season, or just back from a well-earned late summer break, it’s ...
10 questions to ask when planning people’s development On the workshop I was delivering last week on developing people, there were two specific points that prompted a lot of discussion when we talked about planning people’s development. So much so, that we decided to devote a whole follow up session ...