Conscious Incompetence

Get a return on your investment in training by helping people move up the Conscious Competence Learning Model Have you ever had the task of changing the behaviour of one of your team members who thinks they know it all? I think we’ve all encountered such people who are blissfully ...

2023-01-23T17:40:26+00:00January 23, 2023|Staff training|

Refresher Training

21 customer service training ideas to help freshen up your refreshers If January is a quieter month for you now might the time to address your refresher training, and here are 21 customer service training ideas. Refresher training is important in any area, and customer service is no exception. Without reminders it’s ...

2023-01-17T18:40:24+00:00January 16, 2023|Staff training|

Planning Peoples Development

10 questions to ask when planning people’s development On the workshop I was delivering last week on developing people, there were two specific points that prompted a lot of discussion when we talked about planning people’s development. So much so, that we decided to devote a whole follow up session ...

2022-12-16T16:48:26+00:00September 10, 2022|Staff training|
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