Free Stuff

Valuable free resources on managing people

Free guides

The 7 Common Mistakes New Managers Make

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Which lead to frustration, stress & losing confidence

… And how you can avoid making these same mistakes.

An A-Z of Managing People

26 Tips for Managers & Supervisors to Engage their Teams and Deliver Results.

If you’re frustrated your team don’t always deliver what you want or expect, which of these management principles are you missing?

Articles and Blogs

The 7 Leadership essentials many business owners (or their managers) unwittingly overlook

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“The 7 Leadership Essentials many business owners unwittingly overlook, resulting inĀ  High staff Turnover – Low Productivity – Inconsistent Customer Service”

And how you can avoid these oversights!

Articles – Blogs – Videos

Weekly Blog

Management Matters

My weekly blog post on all things managing people.

Get this delivered directly to your inbox every Tuesday morning.


More tips and mini tutorials via my YouTube channel

LinkedIn posts and articles

Follow me or connect with me on LinkedIn for regular snippets, tips and articles.

Once we’re connected, click the bell on my profile so you don’t miss any posts

Periodicals and publications

Looking for content and editorial

If you are a content editor and looking for editorial on how your readers can improve productivity and employee engagement please get in touch

Caroline has been writing expert management training copy for Open Air Business for two years and is a highly valued contributor. Her insights offer practical, take away learning targeted directly at the hospitality industry, and I know businesses up and down the country will be directly benefitting from her years of experience.

With a focus on helping managers improve the efficiency and job satisfaction of their teams, she promotes exemplary customer service while empowering team members to grow and take ownership of their learning.

Tally Wade, Publisher at Open Air Business

Caroline has provided us with lots of great content for some of our most popular articles over the past couple of years.

It was also a pleasure to co-present on a webinar together, in which Caroline gave a really insightful presentation on culture change.

There is no doubt Caroline is an expert in this field, as well as in customer service training, employee engagement and team leadership.

Charlie Mitchell, (formerly) Features Editor, Call Centre Manager