Each programme is tailor made and can be run as a one off on site, or over a series of bite size sessions online.
Topics can include any of the following:
- Introduction to Management
- Performance Coaching and Feedback Skills
- Defining Customer Service Values and Managing your Customer Experience
- Selecting and Inducting Star Performers
- Realising People Potential
- Managing Performance and talent (including appraisal skills)
- Personal Organisation and Productivity
- The Art of Delegation
- Engaging your Team
- Running Effective Meetings and Team Briefings
- Communicating with Confidence
- Training and Facilitation Skills
- Any combination of the above
* I don’t believe in being a “jack of all trades” so if there is a topic or skill you need that I don’t’ feel is within my area of expertise I will always tell you, but can usually recommend a trusted trainer who I’ve worked with in the past.