In house management development programmes & coaching

Tailored to meet your exact needs

Running in house management development programmes allows you to:

  • Be confident everyone is working to the same criteria
  • Enable managers to recognise each other’s strengths and weakness so they support one another and work well as a team
  • Deliver a consist message for front line employees
  • Share best practice and generate ideas to work more effectively
  • Leads to greater flexibility amongst the management team

This is the fourth project Caroline has worked on with us, and I cannot recommend her highly enough. She understands how hospitality and customer facing businesses work and brings insight and experience with her and her style is relaxed and pitched at the right level.

Your personalised Management Essentials Programme

Each programme is tailor made and can be run as a one off on site, or over a series of bite size sessions online.

Topics can include any of the following:

  • Introduction to Management
  • Performance Coaching and Feedback Skills
  • Defining Customer Service Values and Managing your Customer Experience
  • Selecting and Inducting Star Performers
  • Realising People Potential
  • Managing Performance and talent (including appraisal skills)
  • Personal Organisation and Productivity
  • The Art of Delegation
  • Engaging your Team
  • Running Effective Meetings and Team Briefings
  • Communicating with Confidence
  • Training and Facilitation Skills
  • Any combination of the above

* I don’t believe in being a “jack of all trades” so if there is a topic or skill you need that I don’t’ feel is within my area of expertise I will always tell you, but can usually recommend a trusted trainer who I’ve worked with in the past.

Full day

One full day workshop in house including delegate support material

£1250 (+ VAT) per day plus travel and expenses

3 or more full days £995 (+ VAT) per day

Half Day

Half day sessions including delegate support material

£795 (+ VAT) for ½ day (up to 4 hours training)

3 or more half days £650 (+ VAT) per ½ day


Series of 6 x 2 hour online sessions from £1500

Or stand alone 2 hour workshops from £400

Set up a no obligation call with me today, to discuss your management development needs and identify the best options for your managers and potential managers