Online Masterclasses

I’ve been on plenty of management workshops throughout my career, some spanning multiple days, however none have been as honest, engaging, and valuable as Caroline’s Managing Performance Masterclass. Caroline is able to distil some massive topics in performance management down to the key nuggets, and get these across in a professional and friendly manner.

It’s safe to say that Caroline’s course content and delivery have made a significant impact on the way I manage my team. I’d definitely recommend Caroline if you want to get your management team engaged and driven in a short few hours.

Dean Kellham, IT Helpdesk Manager, nTrust Systems

Caroline, your session on managing performance was fantastic. I have been trained in managing performance over the years, but you truly stripped it all down to the core essential models to understand, how to approach it, and how to do it so it benefits both the manager, employee and drive for the right outcomes working towards achieving the business goals. Thoroughly recommend this to anyone regardless of whether you are a new or seasoned manager.

Looking forward to more training from you in the future.

George Kane, General Manager, Petwood Hotel

Caroline took a workshop for members on behalf of the Institute of Hospitality Sussex branch on ‘Leading teams in times of uncertainty.’ The session was full of practical advice, taught at a perfect pace and in a way that all attendees could understand what was being discussed. It gave a clear framework and approach to leadership in times of uncertainty with practical tools members could take back and apply in their own businesses. We had first line managers, academics, students, graduates and senior managers benefit from this session. I would not hesitate to recommend.

Rachael Stevens, Rooms Divisions Manager, Pennyhill Park and Sussex Chair of the Institute of Hospitality