Retraining? I was wrong about this When I worked in the corporate world I ran management development workshops nearly every week. Every now and again I’d see a name on the delegate list that I not only recognised, but I knew full well they’d attended this workshop before. And it ...
21 customer service training ideas to help freshen up your refreshers If January is a quieter month for you now might the time to address your refresher training, and here are 21 customer service training ideas. Refresher training is important in any area, and customer service is no exception. Without reminders it’s ...